Privacy Policy for Maharaja Rudraksh Security Services (MRSS)

Introduction

At Maharaja Rudraksh Security Services (referred to as MRSS, "we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in relation to our security services and website operations.

By using our services or visiting our website, you agree to the collection and use of your personal data as outlined in this policy.

2. Information We Collect

We collect different types of personal data depending on how you interact with us:

A. Information Collected via Our Website

• Personal Identifiable Information (PII):
  When you contact us through our website, register for services, or inquire about our offerings, we may collect PII such as:
  • Full name
  • Email address
  • Phone number
  • Company name and address (if applicable)
  • Payment details (for clients purchasing services)
• Non-Personal Information:
  We also collect non-identifiable information when you visit our website, such as:
  • IP address
  • Browser type and version
  • Operating system
  • Pages visited
  • Referring website (where applicable)
  • Date and time of access
• Cookies and Tracking Technologies:
  We use cookies and similar tracking technologies to improve the user experience on our website. Cookies help us analyze site usage and remember your preferences. You can adjust your browser settings to block or delete cookies, but this may affect your experience on the site.

B. Information Collected via Our Security Services

When you use our security services (e.g., on-site guard services, surveillance, event security), we may collect personal information such as:

• Client Information:
  • Business name, address, and contact details
  • Billing and payment details
  • Access information for secured locations (e.g., site layout, security codes)
• Employee Information:
  For employees working within MRSS or for clients, we may collect personal details necessary for work, including:
  • Name, address, and contact information
  • Identification and background check details
  • Work schedules and service logs
  • Incident reports and activity logs during security services
  • Health and safety-related data

3. How We Use Your Information

A. Website Use

• Respond to inquiries or requests for services.
• Improve our website, including site performance, security, and user experience.
• Send you updates, newsletters, or promotional materials if you have opted in.
• Process payments and fulfill transactions.
• Detect and prevent fraudulent activities.

B. Security Services Use

• Provide and manage our services effectively.
• Deploy appropriate security personnel and equipment as per client requirements.
• Maintain accurate records of services performed (e.g., incident logs, patrol logs).
• Ensure compliance with legal, regulatory, and safety requirements.
• Contact clients regarding service changes, billing, or emergency updates.

4. How We Protect Your Information

We are committed to ensuring that your personal information is secure. We take reasonable measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Use of encrypted connections (SSL/TLS) for website data transmission.
• Access control protocols to ensure only authorized personnel have access to sensitive data.
• Regular security audits and employee training on data protection practices.

5. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers:
  We may engage third-party vendors to assist us with services such as payment processing, data storage, email delivery, or other business operations. These third parties are obligated to keep your information confidential and use it solely for the purposes for which we engage them.
• Legal Compliance:
  We may disclose personal information to comply with applicable laws, legal obligations, or to protect our rights, property, or safety, and that of our clients, employees, or the public.
• Business Transfers:
  In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of such changes via email or notice on our website.

6. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

• Access and Correct:
  You have the right to request access to the personal data we hold about you and to correct any inaccuracies.
• Delete:
  You may request the deletion of your personal data, subject to applicable legal obligations or business requirements.
• Opt-Out of Marketing Communications:
  If you no longer wish to receive marketing materials from us, you can opt out at any time by following the unsubscribe link provided in our emails or contacting us directly.
• Data Portability:
  You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact us using the details provided below.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we discover that we have inadvertently collected personal information from a child, we will take steps to delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.